Overview

In 2019 we were approached by the Directors who were looking for a new, local agent to take over the running of their development of 74 units in central Oxford. They were unhappy with the service provided by their existing agents, felt as if repairs and maintenance work was taking far too long to resolve and had a badly managed external redecorations programme which had stalled for several years. 

Solution

Our management began in April 2020 in the midst of the global pandemic. Despite this we managed to utilise our trusted list of local contractors to clear the backlog of outstanding repairs and maintenance in a safe way. We improved communication with the Directors and leaseholders using our online portal and regular reporting, both of which have come into their own whilst working remotely. 

Result

In the 3 years since our management began, we have significantly improved communication and gained the Directors’ trust, letting them know what we have been able to achieve at regular intervals in challenging circumstances. The development is now back on track with property management and moving forward with the major works programme despite the current restrictions. Our online portal has improved communication for resident owners, who regularly receive updates and report and track repairs and maintenance jobs through this platform.